Mission Statement

Owain Glyndwr Community Hotel Ltd.

The Owain Glyndwr Community Hotel will provide a warm celtic welcome to all our guests by creating a positive and memorable experience, embracing welsh culture in this unique historic setting in the heart of Owain Glyndwr Country.

Our Vision

To develop the business for the local community to provide a high standard of customer service, food, accomodation and regular events. This is achieved by having a commitment to excellence in all aspects of our business and striving to always exceed the expectations of our guests, our colleagues and the wider community.

Our Values

Local Community

Support to the local community is very important by providing a hub and offering a range of activities from raising money for local charities, volunteering opportunities, providing space for a youth club and a men’s shed to buying and promoting food and drink from nearby producers and farmers.

Team work

Working together as a team in conjuction with the mangement committee to create an open, honest and suportive culture is how we will deliver great levels of service to our guests and to each other. Prior to reacting, we listen well, so we can better understand the needs of our guests, colleagues and shareholders.

Customer Service

To use every opportunity to exceed our customer’s expectations and ensure our guest’s needs are fulfilled. We are empowered to resolve any problem to our guest’s complete satisfaction.

Safe Environment

To encourage our employees to operate in a safe working manner at all times, demonstrating good safety practices by implementing and complying to health and safety policies, by providing training programmes and ongoing support.